Shipping Policy

 

At Cyraliscorsa, we aim to make furniture delivery straightforward by providing clear shipping costs, processing times, and delivery information. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues arise.

1. Delivery Coverage

We currently ship to eligible delivery addresses throughout the United States. Delivery availability depends on the destination and the shipping services available for the order. Please enter a complete and accurate address at checkout to help ensure successful delivery.

2. Shipping Fees

The total order amount includes the price of the products and shipping costs. All costs are already included in the displayed price, with no additional charges.
Shipping costs are applied according to the following criteria:
– Orders with a total amount between €0.01 and $79.99: shipping cost of $5.99;
– Orders with a total amount of $80 or more: free shipping.

3. Taxes and Additional Charges

All applicable taxes and related charges are included in the displayed product prices. No additional taxes or related charges will be collected beyond the final amount shown at checkout.

4. Order Cut-Off Time

Our order cut-off time is 6:00 PM Eastern Time (ET), Monday through Friday. Orders placed before 6:00 PM ET on a business day begin processing that day. Orders placed after the cut-off time, on weekends, or on non-business days begin processing on the next business day.

The cut-off time determines when processing begins and does not guarantee same-day shipment.

5. Order Processing Time

Our standard order processing time is 1-3 business days. This period covers order review, payment confirmation, product preparation, and shipment arrangements.

Processing time is separate from transit time. Weekends and non-business days are excluded. If an unexpected issue affects processing, we will provide an update when appropriate.

6. Estimated Transit and Delivery Time

Estimated transit time is 5-10 business days after the carrier receives the shipment. This period does not include order processing time.

Based on these estimates, total delivery generally takes approximately 6-13 business days from the start of processing. Actual delivery may vary due to the destination, carrier operations, weather, or other unexpected circumstances.

Delivery dates are estimates, not guarantees. If we cannot ship your order within the stated timeframe, we will notify you of the delay and provide an updated estimate when available. We will also explain the available options for accepting the delay or canceling the unshipped order for a refund, as applicable.

7. Shipping Carriers

We may use carriers such as UPS, FedEx, or DHL, depending on the destination, shipment requirements, and service availability. The carrier may vary by order.

Carrier details and tracking information will be provided after shipment when available.

8. Order Tracking

After placing an order, you will receive a confirmation email containing your order number and relevant order and payment information. Once your order ships, tracking details will be provided when available.

To check your order status, visit the "Order Tracking" page on our website and enter the email address or phone number associated with your order, together with your order number.

Tracking updates may take some time to appear after the carrier receives the shipment. If tracking information is unavailable or has not changed for an extended period, contact us with your order number for assistance.

9. Shipping Issues and Responsibilities

Damaged, Missing, or Lost Shipments

Please inspect your furniture and its packaging upon delivery. If an item arrives damaged, is missing, or appears to be lost in transit, contact us as soon as reasonably possible. Include your order number, a description of the issue, and photographs or relevant delivery information when available.

We will review the information and explain the appropriate next steps. Any applicable replacement, return, or refund will be handled according to the circumstances and our applicable policies. Nothing in this policy removes any rights or remedies available to you.

Address Changes and Order Cancellations

If you need to change your delivery address or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after processing has begun or the shipment has been handed to the carrier.

Once an order has shipped, changes may depend on the carrier's available services. If a delay affects the stated shipping timeframe, we will notify you and explain the available options, including cancellation and a refund where applicable.

Delivery Address Accuracy

You are responsible for providing a complete and accurate delivery address and valid contact details at checkout. Please review this information before placing your order.

If an incorrect or incomplete address causes a delivery problem, contact us for assistance. We will review the circumstances and explain any available delivery arrangements and applicable additional charges before they are applied.

10. Delivery and Receipt Instructions

Please monitor your tracking information and follow any delivery instructions provided by the carrier.

• Inspect the package and visible condition of the furniture upon arrival.

• Photograph any visible damage and contact us as soon as reasonably possible.

• If tracking shows "Delivered" but you have not received your order, check the delivery location and carrier notices, then contact us for assistance.

• Keep your order confirmation and tracking information until you have received and inspected your order.

Delivery arrangements, including signature requirements and the location where the shipment is left, depend on the carrier's service. Accepting or signing for a delivery does not automatically waive any rights you may have regarding damaged, defective, missing, or incorrectly delivered items.

11. Contact Us

For questions about shipping fees, processing times, tracking, or delivery issues, please contact us using the details below.

Address: 504 McMillan Ave, Iota, LA 70543, US
Phone: +1 337-724-8910
Email: solutions@cyraliscorsa.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)