Return And Exchange Policy
At Cyraliscorsa, we are committed to providing a clear and straightforward return and exchange process for furniture purchased through our online store. Please review the following terms before submitting a request.
1. Return and Exchange Period
Return and exchange requests must be submitted within 30 days after delivery. Please contact us within this period to initiate your request. Once approved, follow the return instructions provided by our customer support team.
2. Return and Exchange Eligibility
Damaged, Defective, or Incorrect Items
Items that arrive damaged, have verified quality defects, contain missing components, differ materially from their product descriptions, or are incorrect may qualify for a return or exchange. Please provide your order number and clear photographs or videos showing the issue.
Significant Color Differences or Unusual Odors
Significant color discrepancies or unusual, persistent odors may be reviewed on a case-by-case basis. Minor color variations caused by lighting, screen settings, or natural material characteristics do not necessarily constitute a product defect.
Returns for Personal Reasons
You may request a return or exchange for personal reasons within the 14-day period. The item must be returned in a condition suitable for inspection, with all included components and accessories where applicable. Please retain the original packaging where reasonably possible. Return shipping costs are generally the customer's responsibility for personal-reason requests.
3. Return Procedure
Submit a Request
Contact us at solutions@cyraliscorsa.com or +1 337-724-8910. Provide your order number, proof of payment if available, the reason for your request, and supporting photographs or videos where applicable.
Obtain Return Authorization
We will review your request and provide the return address and shipping instructions if approved. Please do not send items to an unconfirmed address.
Ship and Inspect the Item
Pack the furniture securely and include the relevant components and accessories. Retain your shipping receipt and tracking information. After receiving the item, we will inspect its condition and notify you of the return decision.
4. Exchange Procedure
Request an Exchange
Contact us with your order number, reason for the exchange, and supporting information where applicable. If approved, we will provide return instructions.
Replacement Processing
After receiving and inspecting the returned item, we will confirm whether the exchange is approved and the replacement is available. We aim to dispatch an approved replacement within 1–3 business days after inspection, subject to availability. Delivery times vary; please refer to our Shipping Policy for details.
5. Refunds
Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase, including the Visa or Mastercard account used for payment, where applicable.
Processing Time
We aim to initiate approved refunds promptly after the return is reviewed and accepted. Funds are generally expected to appear within 3–5 business days after processing, depending on the card issuer or financial institution.
Refund Follow-Up
If your refund has not appeared after the expected period, contact us with your order number so we can assist you.
6. Return Shipping Costs
Product-Related Issues
For verified damage, quality defects, incorrect items, or material discrepancies, we will cover reasonable return shipping costs in accordance with the arrangement confirmed by our customer support team. Contact us before shipping so we can provide the applicable instructions.
Personal-Reason Returns and Exchanges
For returns or exchanges requested for personal reasons, the customer is generally responsible for return shipping costs. Any applicable additional shipping charges will be explained during the review process.
7. General Conditions
Item Condition
Please package returned furniture securely and include the relevant parts, hardware, and accessories where applicable. We recommend photographing the item before shipment.
Accurate Information
You must provide accurate order details and a clear explanation of the issue. Additional information may be requested where necessary to assess your request.
Customer Rights
This policy does not limit any customer rights that cannot be waived under applicable requirements. Where a mandatory requirement conflicts with this policy, the applicable requirement will take precedence.
8. Contact Us
For return, exchange, or refund assistance, please contact us:
Address: 504 McMillan Ave, Iota, LA 70543, US
Phone: +1 337-724-8910
Email: solutions@cyraliscorsa.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)