Order Cancellation Policy

 

At Cyraliscorsa, we understand that plans can change after an order is placed. This policy explains how to request a cancellation, how we review requests based on order status, and how approved refunds are handled.

1. Order Cancellation Conditions

Orders that have not been shipped within 48 hours of placement may be submitted for cancellation through our customer service team. Cancellation is subject to confirmation, and an order is not considered cancelled until we notify you that the request has been approved.

For orders placed more than 48 hours ago, cancellation requests will be reviewed based on the current order status and whether fulfillment or shipment has begun. Once an order has been shipped, it generally cannot be stopped through our standard cancellation process. You may wait for delivery and contact us to request a return and refund under our Return and Exchange Policy.

These standard procedures do not limit any cancellation, refund, or withdrawal rights that may apply to your order, including rights related to shipping delays.

2. How to Request a Cancellation

To request a cancellation, please contact our customer service team by email or phone and provide your order number, the email address used at checkout, and proof of payment if needed to verify the purchase.

We will review your request promptly and confirm whether the order can be cancelled. If approved, we will notify you of the outcome and initiate the applicable refund. If the order has already been shipped or cannot be cancelled, we will explain the available next steps.

3. Refund Processing

Refund Method: Approved cancellation refunds will be issued to the original payment method used for the purchase, including Visa or Mastercard, where applicable.

Estimated Processing Time: We aim to initiate approved refunds promptly. After processing, funds are generally expected to appear in your account within 3-5 business days, depending on your card issuer or financial institution. Actual posting times may vary.

If the refund has not appeared after the estimated period, please contact us for assistance. 

If we cannot ship an order within the stated or otherwise applicable shipping timeframe, we will provide the available options and handle any required cancellation and refund accordingly.

4. Contact Us

For help with an order cancellation or questions about this policy, please contact our customer service team using the details below.

Address: 504 McMillan Ave, Iota, LA 70543, US
Phone: +1 337-724-8910
Email: solutions@cyraliscorsa.com
Opening hours: Monday to Friday, 9:00 AM to 6:00 PM (EST)